Refund policy

We want you to be fully satisfied with your purchase. If you are not, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging. Certain items may be non-returnable for health or safety reasons; this will be noted on the product page.

How to start a return

To initiate a return, email us at support@purslaneandco.com with your order number and the item(s) you wish to return. We will respond with instructions and a return shipping address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Return shipping costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@purslaneandco.com with a photo of the item. We will arrange a replacement or full refund at no cost to you.

Exchanges

If you need to exchange an item, contact us at support@purslaneandco.com and we will help arrange it.

Contact

For any questions about returns or refunds, reach us at support@purslaneandco.com.